- OperatorMetlait SRL
- Established2022
- Games library4,000+ titles, 50+ added weekly
- AU withdrawal methodPayID - instant for verified players
The four VIP tiers and what each one gives you
The Stardust VIP Program has four tiers: Rising Star, Golden Star, Platinum Star and Diamond Star. Each level comes with its own mix of service, daily Lucky Wheel access and account rewards. Lucky Elf Casino’s VIP benefits are designed to increase as you move through the levels.
| Tier | Main benefits | Lucky Wheel spins |
|---|---|---|
| Rising Star | 24/7 customer support, weekly reloads and fast cashouts | 5 daily spins |
| Golden Star | VIP Care, 5% weekly cashback, priority withdrawals and a birthday bonus | 7 daily spins |
| Platinum Star | Personal VIP manager, 7% weekly cashback, extra cashback, priority withdrawals, birthday and anniversary gifts | 10 daily spins |
| Diamond Star | Personal VIP manager, 10% weekly cashback, extra cashback, personal cashout limits, an entitled free bonus, birthday and anniversary gifts | 15 daily spins |
The upper two levels add a named point of contact, while Diamond Star also includes personal cashout limits. Golden Star, Platinum Star and Diamond Star each include weekly cashback, paid on Mondays, at the rate shown for that tier.
The tier changes more than the label
Moving up can affect your support, point exchange rate, Lucky Wheel allowance and account perks. It is worth checking the full tier terms before you decide how much play fits your budget.
Joining the VIP programme: deposits, invitations and transfers
For Australian players, entry into the Stardust VIP Program requires either an invitation or a single-day deposit of $1,000. The deposit route is measured across one day, rather than as a total built up over several days.
There is also a VIP status transfer route. You can send a screenshot of your VIP status from another casino through Live Chat, provided your account has at least five deposits or lifetime deposits of a €/$100 equivalent. You must not have previously held VIP status at Lucky Elf Casino.
- Meet one of the entry routes
Use an invitation or make the required single-day deposit of $1,000.
- Prepare a status screenshot
If you are transferring status, take a screenshot showing your VIP level at the other casino.
- Contact Live Chat
Send the screenshot through Live Chat and provide the account details requested for the transfer review.
- Turn on automatic reward issuance
Enable automatic bonus issuance in the cashier so VIP rewards can be issued to your account.
The transfer requirements are separate from the normal entry route. In either case, keep your account details accurate and use only one account, as Lucky Elf Casino permits one account per player.
Comp points: how your eligible play earns rewards
Comp points, or CP, are earned through eligible real-money play after your first deposit. Slots provide the main earning rate. Card games, roulette, poker and video poker earn points at a reduced rate, while live games earn no comp points.
| Game type | CP rate | Important rule |
|---|---|---|
| Slots | 1 CP per $35 wagered | Only real-money bets after the first deposit count |
| Card games, roulette, poker and video poker | 5% of the slots rate | Eligible real-money play is required |
| Live games | No CP | No comp points are earned from live-game wagers |
The exchange rate improves at higher levels. Rising Star uses 100 CP for €10 in real money. Golden Star uses 75 CP for A$1.25, €1 or $1; Platinum Star uses 65 CP for the same listed values; Diamond Star uses 50 CP for A$1.25, €1 or $1.
| VIP level | CP required | Exchange value |
|---|---|---|
| Rising Star | 100 CP | €10 real money |
| Golden Star | 75 CP | A$1.25 / €1 / $1 |
| Platinum Star | 65 CP | A$1.25 / €1 / $1 |
| Diamond Star | 50 CP | A$1.25 / €1 / $1 |
Exchanged CP carry 1x wagering. For a simple Australian example, $1,750 in eligible slot wagers produces 50 CP. At Diamond Star, that amount exchanges for A$1.25, after which the 1x wagering rule applies.
Count eligible wagers, not just total play
A large amount wagered on live games will not build CP. If points are important to you, slots and the listed eligible table and card categories are the ones that count.
Lucky Wheel access and how to use your spins
The Lucky Wheel is one of the most visible day-to-day VIP perks. It is activated by depositing at least €35, and each spin can award up to €100 or up to 100 free spins. Your tier determines how many spins you can use each day, from five at Rising Star to 15 at Diamond Star.
- Make the qualifying deposit
Deposit a minimum of €35 to activate access to the Lucky Wheel.
- Open the Lucky Wheel
Use the wheel from your account once the qualifying deposit has been made.
- Use your daily allowance
Spin up to the number allowed by your VIP level. Rising Star allows up to five daily spins, while Diamond Star allows up to 15.
- Check the prize shown
The possible prizes reach €100 or 100 free spins per spin, so review the result displayed after each turn.
The wheel works alongside the other benefits attached to your tier. Golden Star and Platinum Star provide seven and 10 daily spins respectively, giving those middle levels a clear difference from the five-spin Rising Star allowance.
Account limits that stay in your hands
VIP status should not decide your budget. You can set deposit, loss and wager limits for the day, week or month. These controls apply to fiat play; crypto deposits may not always be restricted because of their decentralised nature.
| Tool | Available choices | How it works |
|---|---|---|
| Deposit, loss and wager limits | Daily, weekly or monthly | A decrease applies immediately; an increase needs email confirmation and waits until the previous limit expires |
| Cooling-off period | 1 week, 1 month, 3 months or 6 months | Fiat deposits are blocked, promotional offers are suspended and the account reactivates when the period ends |
| Self-exclusion | 6 months, 9 months, 1 year or indefinitely | The account is disabled immediately and fiat deposits and promotions are blocked |
During self-exclusion, KYC verification may still be needed to process funds. A cooling-off period is temporary, while self-exclusion can be set indefinitely, so choose the option that matches the break you want.
Set a limit before chasing a tier
VIP perks are extras, not a reason to increase your spending. Set a deposit, loss or wager limit first, then keep play within that amount.
Verification and support for VIP players
Support is available through 24/7 Live Chat, email and a Telegram channel, with English, French and German listed as support languages. Live Chat is also the route used for VIP status transfers.
At Golden Star, Platinum Star and Diamond Star, priority Withdrawal handling is part of the tier benefit. This does not remove the account checks required for a payout: KYC verification requires a valid passport or driver's licence, and withdrawal requests remain pending until all KYC steps are complete.
For Australian players, verified users can use PayID for instant withdrawals and are eligible for 15-minute cashouts. Keep the VIP benefits separate from other Bonuses, because each promotion can have its own wagering, validity and cashout rules.
VIP Program: your questions
What are the four Lucky Elf Casino VIP tiers?
The Stardust VIP Program has four levels: Rising Star, Golden Star, Platinum Star and Diamond Star. Higher levels add benefits such as personal VIP management, improved CP exchange rates and more Lucky Wheel spins.
How can an Australian player enter the VIP Program?
Entry requires either an invitation or a single-day deposit of $1,000. VIP status transfer is also available through Live Chat when the account meets the five-deposit or €/$100 lifetime-deposit requirement.
How do I earn VIP comp points?
Eligible real-money slot wagers made after your first deposit earn 1 CP per $35 wagered. Card games, roulette, poker and video poker earn points at 5% of the slots rate, while live games earn no CP.
Which VIP level has the best CP exchange rate?
Diamond Star has the highest listed exchange rate: 50 CP converts to A$1.25, €1 or $1. Exchanged CP carries 1x wagering.
How many Lucky Wheel spins can VIP players use?
Rising Star allows up to five daily spins, Golden Star seven, Platinum Star 10 and Diamond Star 15. The wheel is activated by a minimum €35 deposit, with prizes reaching €100 or 100 free spins per spin.
Can VIP players set gambling limits?
Yes. Deposit, loss and wager limits can be set for daily, weekly or monthly periods. Cooling-off and self-exclusion options are also available, with periods ranging from one week to indefinite self-exclusion.
