Welcome Package

Up to $8,000 + 250 Free Spins

Across your first 4 deposits
Wagering
40× deposit + bonus
Max bet while wagering
$1 AUD
Bonus validity
14 days from receipt
Min. first deposit
$50 AUD

Contact Lucky Elf Casino

If you need help with Lucky Elf Casino, email support@luckyelfcasino.win. Our support team can assist with general questions and guide you towards the right information for your account or gaming activity.

Lucky Elf Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

  • OperatorMetlait SRL
  • Established2022
  • Games library4,000+ titles, 50+ added weekly
  • AU withdrawal methodPayID - instant for verified players

How to get in touch

To get in touch by email, send your message to support@luckyelfcasino.win. Please use the email address linked to your account where possible, so the support team can identify your request and provide more relevant assistance. Do not include your password or complete payment details in your message.

You can contact support about common questions and requests, including:

  • Account access, profile details and verification questions
  • Deposits, withdrawals and other payment-related questions
  • Bonus terms, eligibility and general promotion queries
  • Technical problems affecting the website or your gaming experience
  • Responsible gambling requests, including help reviewing your gaming activity

Information to include

For a faster response, include your account email address or username, a short description of the issue and any relevant details, such as the date the problem occurred or the steps that led to it. If appropriate, attach clear screenshots showing the issue. Only provide information that is necessary to explain your request.

When to expect a reply

Support usually replies within 24 hours. Response times can vary depending on the nature of your request and the information needed to review it. If your question relates to verification, payments or responsible gambling, providing complete and accurate details may help avoid unnecessary follow-up messages.