Cookies Policy | Lucky Elf Casino

About this Cookies Policy

This policy applies to the website, pages and online services operated under the Lucky Elf Casino brand where this policy is displayed. It should be read together with our Privacy Policy and any other terms that apply to your use of the website. If you access our services from Australia, this policy is intended to provide clear information about how cookies and related technologies may be used during your visit.

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another internet-enabled device. They allow a website to recognise a device, remember selected preferences and support certain features. Some cookies are stored only for the duration of a browsing session, while others remain on your device for a longer period or until you delete them.

We may also use technologies that perform a similar function to cookies. These may include pixels, tags, scripts, local storage and device-related information. In this policy, we use the term cookies to cover cookies and similar technologies unless we state otherwise.

Cookies may help pages load correctly and support the operation of the website.
Cookies may remember choices you make, such as language, display or session preferences.
Cookies may help us understand how visitors use the website and where improvements may be useful.
Some cookies may be placed by service providers that help us operate, protect, analyse or improve the website.

Types of cookies we may use

The cookies used on a website can differ according to the pages you visit, the features you use and the services available at the time. The following categories describe the main purposes for which cookies may be used. A single cookie may support more than one purpose.

Strictly necessary cookies

These cookies support the basic operation, security and availability of the website. They may be used to maintain a secure session, remember information needed while you move between pages, identify unusual activity, prevent misuse and help deliver requested services. Without these cookies, some parts of the website may not work properly. Because they are needed for essential functions, they may not be removable through every cookie preference tool.

Functional cookies

Functional cookies help the website remember choices and settings that make your visit more convenient. For example, they may remember a selected language, region, layout or other preference. If you disable these cookies, you may need to make the same choices each time you return, and some features may not operate in the way intended.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information such as which pages are visited, how long a page remains open, whether a page has been viewed before and whether an error has occurred. This information can help us assess performance, identify technical issues and improve the clarity and usefulness of the website. Analytics information is generally reviewed in an aggregated or otherwise limited form where practical.

Security and fraud-prevention technologies

Cookies and related technologies may be used to help protect accounts, sessions and website systems. They may assist with detecting automated activity, unusual behaviour, attempted abuse or other activity that could affect the security of players and the website. Disabling these technologies may affect access to certain services or cause additional verification steps.

Advertising and marketing cookies

Where used, advertising or marketing cookies may help measure campaigns, understand whether an advertisement has been viewed or selected, and present information that is more relevant to a visitor. These cookies may be set by us or by advertising and technology partners acting on our behalf. They may also help limit repeated advertisements and measure the effectiveness of promotional activity. Marketing cookies are not required for the basic operation of the website.

How we use cookie information

The information collected through cookies may be associated with a device, browser, session or online identifier. In some circumstances, it may be combined with information you provide to us or information collected when you use an account or other online service. We use this information only for purposes connected with operating, securing and improving the website and providing the features you request.

To keep the website available and allow pages and features to function.
To remember session details and preferences during your visit.
To support account security, fraud monitoring and the prevention of unauthorised activity.
To understand website traffic, navigation and technical performance.
To test improvements and make the website easier to use on different devices.
To recognise returning devices where this is permitted and appropriate.
To measure communications, promotions or marketing activity where relevant.
To meet legal, regulatory, security and operational requirements.

Cookie information may be retained for different periods depending on its purpose. Session cookies generally expire when you close your browser, while persistent cookies may remain until they expire or are deleted. The length of time may depend on the cookie type, the service that sets it and the settings applied to your device.

Cookies do not usually contain information such as your full name or password in plain text. However, some cookies may contain an identifier that can be linked with other information held by us or a service provider. We apply reasonable measures intended to protect information handled through our website, but no online service or storage method can be guaranteed to be completely secure.

Third-party cookies and external services

Some cookies may be placed by third parties that provide services for the website. These providers may support functions such as website hosting, security, analytics, performance monitoring, customer support, payment-related features, content delivery or campaign measurement. Their cookies may be subject to their own privacy notices and cookie policies.

We do not control every cookie or technology that may be used by an external website, application or service. If you select a link to a third-party website, that website may collect information under its own terms. You should review the relevant third party’s privacy and cookie information before using its services or providing personal information.

Third-party services may change the cookies they use, the information they collect or the way they process that information. We may update, replace or remove service providers from time to time. As a result, the exact cookies present on the website may vary. Where a cookie list or preference tool is available, it may provide the most current information about the categories in use.

Information collected through cookies may be processed by service providers located in Australia or other countries, subject to applicable requirements and the arrangements in place with those providers. Further information about handling of personal information, including possible overseas disclosures, is set out in our Privacy Policy.

Managing your cookie choices

You can manage cookies in several ways. If a cookie banner, consent tool or preference centre is shown on the website, you may use it to accept or refuse optional cookie categories. Your choices may be saved in a cookie or similar technology so that the preference tool does not ask you again during every visit.

You can also change your browser settings to block, limit or delete cookies. Most browsers allow you to view stored cookies, remove selected cookies, delete all cookies or set a warning before a cookie is saved. Instructions vary between browsers and devices, so you may need to check the support information provided by your browser or device manufacturer.

Review the cookie or privacy settings available in your browser.
Choose whether to accept all cookies, block optional cookies or receive a notification before cookies are stored.
Delete existing cookies if you want to remove previous settings or identifiers.
Return to the website and update any available cookie preference tool.
Repeat the process on each browser or device you use, as settings may not transfer between them.

Blocking or deleting cookies may not remove all information already collected by us or by third parties. It may also cause parts of the website to operate differently. Essential functions, account access, security checks, navigation, saved preferences or other features may be unavailable or less convenient if relevant cookies are blocked. If you clear your cookies, your previous consent choices may also be removed and you may be asked to make your choices again.

You may have additional controls through your operating system, device settings or third-party applications. These controls are separate from Lucky Elf Casino and may affect how websites generally operate on your device. Disabling advertising cookies may reduce interest-based advertising, but it may not stop all advertising from appearing.

Changes, questions and related information

We may update this Cookies Policy when our website, technology, services, legal obligations or cookie practices change. The updated version will be published on this page with a revised effective date where appropriate. We encourage you to review the policy from time to time so you understand the current approach. Your continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable law.

If you have a question about cookies, your preferences or the handling of information collected through the website, please use the customer support or contact channel made available on the website. We will handle requests in accordance with our applicable processes and legal obligations. Do not send passwords, payment details or other sensitive information through an unsecured or inappropriate channel.

For more information about how Lucky Elf Casino may collect, use, store and disclose personal information, please read our Privacy Policy. Other website terms may also apply to your use of accounts, games, promotions and services. If there is an inconsistency between this policy and a more specific notice about a particular cookie or service, the more specific notice may apply to that service.